Conditions of sale

Who should I contact with queries?

If you have any queries regarding orders, payments, shipments or other clarifications, please contact our staff using the form on the Contact Us page, or email to

For after-sales assistance, please contact our customer service at or call  +39 0445 1716528, from Mondays to Fridays, from 9.00 AM to  5.00 PM .

My product was damaged on arrival. What should I do?

MyCrystal staff follows every product phase, including shipment. However, for any product damage or irregularity, please contact our customer service department.